Every Employee Matters at Long & Foster

With a background in both psychology and law, Lydia Martinez positions Long & Foster as employer of choice for top candidates seeking an inclusive and empowering environment

Lydia Martinez, Chief HR Officer, Long & Foster Companies (Photo: www.boschstudios.com)

Sense of direction has always been one of Lydia Martinez’s strengths. Martinez, chief human resources officer for real estate firm Long & Foster Companies, was always fascinated by how humans behave and why. So, she sought a career in which she could make real connections with other people. As she pursued a degree in psychology at the University of Puerto Rico, she realized that while the field held its charms for her, talk therapy in an office didn’t deliver the diversity of environments and experiences she hungered for.

Once she began looking into industrial and organizational psychology, which is the study of how humans behave within organizations, she realized she could have everything she wanted in a profession. Engagement in the field would allow her to apply psychology to increase motivation and improve workplace performance.

The final educational piece to put in place for her ideal career was law school: Martinez was enrolled simultaneously in master’s programs in criminal justice and industrial psychology. After earning those degrees, she got her JD at American University. Heading into the rigors of law school, she knew exactly where she wanted the degree to take her.

“Law school gave me an insight into what I really liked about working with people and what kind of career I wanted,” she recalls. “I realized I could do a direct tie-in with employment law and regulatory compliance by working in human resources.”

Most HR leaders come up through the ranks of the company from kindred areas like compensation and benefits. It’s rare that someone ends up in HR from the Martinez’s angle, but her background pays huge dividends in the work she does.

“All of the risk and all the dangers that are involved in making decisions related to HR are either about impacting behavior or experiencing a legal pitfall, ” she explains. Because HR decisions directly affect not only employees but also their families, it is imperative that possible impacts of all decisions are weighed carefully. Having knowledge of the behavioral responses and legal impact that may follow such decisions creates efficiencies that allow for an agile decision-making process.

Everyone Is Important

In 2012, Martinez joined Long & Foster, which owns companies in real estate, mortgage, insurance, property management, and resource rentals. She encountered a workplace just coming out of some tough financial years. Adjustment to that reality had forced the company to make some tough decisions. As a result, some employees had the perception that all the focus was on the sales force, dividing the organization into two camps. She immediately took it upon herself to change that and foster a sense of unity and common purpose.

“One of the turning points was ensuring that there were professional advancement opportunities for everyone at every level, at any cost,” she says. “We offered technology training, computer applications, full-day courses. That started giving people more of a sense that the organization was not just there for the sales force, but was willing to invest in their future.” The result was a more receptive environment in which to promote all the benefits available to employees during their tenure with the company.

Martinez says that one of her core philosophies as an HR leader is to consider each employee in every decision that is made.

“I want to make sure that any initiative or strategy I bring to the table is inclusive,” she says. “I’m very mindful of not pursuing strategies that will carve out or alienate anyone in the organization. Whenever I come up with an initiative, I measure how it is going to impact everyone.”

Something that makes Long & Foster a bit different among real estate companies is that the sales agents—nearly 12,000—are not franchises. The company owns all of its sales offices, and provides administrative, managerial, marketing, finance, and technology support to the agents affiliated with the company. This fosters a sense of family that has been important to the company since its founding over forty-five years ago, Martinez says.

“The sole owner of the company still comes to work every day and reaches out to our agents,” she says. “Whenever an agent joins, they get a call from him. The company puts a lot of effort into ensuring the sense of family remains, and that no matter how we structure our sales groups, and across all our companies, there exists that connectivity to the family-owned part of the house.”

Becoming a Destination Company

As a Hispanic executive, Martinez thinks a lot about how she can increase diversity in the company. While sales agents are a diverse group of individuals, she notes that the financial services department is not incredibly varied in terms of race, gender, and age.

Her approach to remedying this is manifold: To attract more women who might not find an extremely time-demanding job appealing during childbearing years, the company presents a better work/life balance. Martinez also plans to attract millennials by promoting a professional environment that will allow them to pursue interests beyond the office. To that end, opportunities to get involved in the community are very attractive.   

“Millennials tend to be very concrete in what they want,” she says. “Our approach has to be real: ‘In two years, this is a skill set you will have, and these are the three places you can go with it.’”

Because the company is very entrepreneurial and involved in community outreach, Martinez envisions the company becoming a destination employer for this group.

“I want to make sure that any initiative or strategy I bring to the table is inclusive. I’m very mindful of not pursuing strategies that will carve out or alienate anyone in the organization.”

Outside of the sales force, Martinez says it has been a challenge to find Hispanics, especially young Hispanics, who want to work in financial services. That’s why the team goes to universities, and even high schools, to speak to about the benefits of careers in these areas. Martinez says seeds of interest need to be introduced early on, and it is imperative for the industry to change its traditional image and convey a more forward-looking image.

“The industry was very tight-lipped for a long time, and other than Wall Street, it hasn’t been a destination. In our three-year plan, the idea is to target and promote the types of careers we offer as early as high school,” she says. “When they think about college, our hope is that they will look into the financial field. We’re out looking and talking and letting the younger generation know what’s great about the industry and how much it has changed.”

As she enters her fourth year with the company and embarks on unrolling a three-year plan, Martinez is hoping to influence the company in ways that will endure even after she retires one day.

“I’d like to look back and know I built a culture that embraces change without losing its identity or sense of family,” she says. “I enjoy seeing Long & Foster continue to look for new opportunities and ways of doing things, because that’s what will make us better.”

“And if I see them stagnant,” she adds, half-joking, “I will come back to haunt them.”